Support

We're here to help!

Frequently Asked Questions

How do I play the game?

Drag and drop letters onto the crossword grid to complete words. You're competing against a bot to fill in more correct answers. Use the "Smart Luck" feature to get letters that always fit somewhere on the board!

What are the in-app purchases?

You can purchase:

  • Remove Ads - Enjoy ad-free gameplay
  • Premium Skins - Customize your game appearance
  • Level Archive - Access to all past levels

How do rewarded ads work?

Watch a short video ad to get hints (reveal letters) or refill your energy to play more battles. It's completely optional!

How do I restore my purchases?

Go to Settings → Restore Purchases. Your purchases are linked to your Apple ID or Google Play account.

The app crashed. What should I do?

Try restarting the app. If the problem persists, please contact us with details about what you were doing when it crashed.

How do I delete my account?

Go to Settings → Account → Delete Account. This will permanently delete all your data. This action cannot be undone.

Is my data safe?

Yes! We use industry-standard encryption and security practices. Read our Privacy Policy for more details.

Contact Us

Can't find what you're looking for? Get in touch with us:

General Support

support@basedcrosswords.com

Bug Reports

bugs@basedcrosswords.com

Feature Requests

feedback@basedcrosswords.com

Business Inquiries

business@basedcrosswords.com

GitHub

Found a bug? Open an issue on our GitHub repository